"My Promethean Pen is not working..."
"My Promethean Board SOUND is not working..."

  --- 2 minute fix


* First, borrow a working pen from another teacher to see if ANY pen works with your board. If not, then the problem is communication between your computer & board, so try these steps:


1) Find the USB cable coming from your board to the computer, and unplug it from the back of your computer.


2) Leave the cable unplugged for 20 seconds... 


3) Plug the USB cable back into your computer. Wait 10-20 seconds while new devices are being detected; you should get a message that 'Your device is ready to use' then your ActivInspire icon should look normal, with no 'X'' over it. 

 <<< (This ActivInspire icon indicates that it recognizes the board.)

4) Try calibrating your board and using your pens.  


If this has not corrected the problem, try shutting down your computer for a couple of minutes then powering back on.  

*Most often, steps 1-3 above will restore your board and pens to functionality.*